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Wells Fargo & Company — Report Card
D- Overall
Based on 13,653 "Overall" complaints:
90.81% Timely (11th percentile)
97.30% Resolved in Customers Favor (16th percentile)
96.84% Timely (52st percentile)
D #1: Mortgage
Based on 5,247 "Mortgage" complaints:
99.98% Timely (49th percentile)
95.12% Resolved in Customers Favor (13th percentile)
96.38% Timely (64th percentile)
Based on 2,714 "Checking or Savings Account" complaints:
95.03% Timely (3nd percentile)
99.52% Resolved in Customers Favor (47th percentile)
100.00% Timely (50th percentile)
C+ #3: Credit Card
Based on 1,490 "Credit Card" complaints:
87.99% Timely (3rd percentile)
99.60% Resolved in Customers Favor (63nd percentile)
96.98% Timely (59th percentile)
Based on 1,032 "Bank Account or Service" complaints:
45.93% Timely (4rd percentile)
99.71% Resolved in Customers Favor (33rd percentile)
88.28% Timely (59th percentile)
Based on 1,018 "Credit Reporting" complaints:
93.42% Timely (4th percentile)
96.66% Resolved in Customers Favor (12th percentile)
99.61% Timely (69th percentile)
Based on 621 "Debt Collection" complaints:
89.86% Timely (11th percentile)
98.71% Resolved in Customers Favor (26th percentile)
97.91% Timely (70th percentile)
Based on 398 "Vehicle Loan or Lease" complaints:
77.14% Timely (3rd percentile)
89.70% Resolved in Customers Favor (6th percentile)
100.00% Timely (50th percentile)
Based on 327 "Money Transfers" complaints:
90.52% Timely (8th percentile)
99.69% Resolved in Customers Favor (46th percentile)
97.25% Timely (23rd percentile)
D- #9: Student Loan
Based on 305 "Student Loan" complaints:
95.74% Timely (10th percentile)
99.34% Resolved in Customers Favor (35th percentile)
93.11% Timely (35th percentile)
D #10: Consumer Loan
Based on 266 "Consumer Loan" complaints:
60.53% Timely (6th percentile)
98.87% Resolved in Customers Favor (19th percentile)
90.60% Timely (81st percentile)
D #11: Payday Loan
Based on 224 "Payday Loan" complaints:
97.32% Timely (38th percentile)
99.11% Resolved in Customers Favor (23rd percentile)
100.00% Timely (96th percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/wells-fargo-company/report-card