Grades are also broken down by the financial products offered be each institution. West Corporation is rated "B-" in Debt Collection. Click on any of the financial products to see how West Corporation compares.
West Corporation has received 383 consumer complaints since March, 2013 – more than 97% of other banks.
Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' West Corporation meets the 60-day response deadline more frequently than 50.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18% of customers dispute West Corporation's response to complaints — better than 53.6% of other companies.
Most of West Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||48|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||45|
|3||Debt collection||Cont'd attempts collect debt not owed||36|
|4||Debt collection||Medical||Disclosure verification of debt||35|
|5||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||34|
|6||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||17|
|7||Debt collection||Communication tactics||17|
|8||Debt collection||Medical||False statements or representation||16|
|9||Debt collection||Medical||Communication tactics||12|
|10||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||12|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||436||421 (96.6%)||80 (18.3%)|
|2||Closed with non-monetary relief||38||38 (100%)||3 (7.9%)|
|3||In progress||9||8 (88.9%)||0 (0%)|
|4||Closed||1||1 (100%)||0 (0%)|
|5||Closed with monetary relief||1||1 (100%)||0 (0%)|