West Corporation

Report Card
B-
Overall Grade
B-
Debt Collection Grade
West Corporation is rated overall in the top 52 percentile (out of 100) based on 383 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.7%
Resolutions Disputed by Customer18%
Average Time Until Resolution53 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
West Corporation logo

Grade Summary

Overall, West Corporation received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. West Corporation is rated "B-" in Debt Collection. Click on any of the financial products to see how West Corporation compares.

Overview

West Corporation has received 383 consumer complaints since March, 2013 – more than 97% of other banks.

Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' West Corporation meets the 60-day response deadline more frequently than 50.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18% of customers dispute West Corporation's response to complaints — better than 53.6% of other companies.

Most of West Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against West Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed48
2Debt collectionMedicalCont'd attempts collect debt not owed45
3Debt collectionCont'd attempts collect debt not owed36
4Debt collectionMedicalDisclosure verification of debt35
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed34
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed17
7Debt collectionCommunication tactics17
8Debt collectionMedicalFalse statements or representation16
9Debt collectionMedicalCommunication tactics12
10Debt collectionOther (phone, health club, etc.)Disclosure verification of debt12
Responses From West Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation436421 (96.6%)80 (18.3%)
2Closed with non-monetary relief3838 (100%)3 (7.9%)
3In progress98 (88.9%)0 (0%)
4Closed11 (100%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year