Western Union

Report Card
B+
Overall Grade
B-
Bank Account Services Grade
B-
Money Transfers Grade
Western Union is rated overall in the top 81 percentile (out of 100) based on 582 customer complaints.

Statistics

Complaints Currently In-Progress11
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer7.6%
Average Time Until Resolution30 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Western Union logo

Grade Summary

Overall, Western Union received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Western Union is rated "B-" in Bank Account Services, and "B-" in Money Transfers. Click on any of the financial products to see how Western Union compares.

Overview

Western Union has received 582 consumer complaints since April, 2013 – more than 97% of other banks.

Of those complaints, 99.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Western Union meets the 60-day response deadline more frequently than 61.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 7.6% of customers dispute Western Union's response to complaints — better than 90.2% of other companies.

Most of Western Union's customers complain about money transferss with the primary issue being "fraud or scam."

Complaints by Product
Complaints by State
Complaints Against Western Union
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Money transfersInternational money transferFraud or scam217
2Money transfersInternational money transferOther transaction issues127
3Money transfersInternational money transferMoney was not available when promised109
4Money transfersDomestic (US) money transferFraud or scam76
5Money transfersInternational money transferOther service issues53
6Money transfersDomestic (US) money transferOther transaction issues51
7Money transfersDomestic (US) money transferOther service issues22
8Money transfersDomestic (US) money transferMoney was not available when promised21
9Money transfersInternational money transferWrong amount charged or received20
10Money transfersInternational money transferIncorrect/missing disclosures or info17
Responses From Western Union
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation737724 (98.2%)62 (8.4%)
2Closed with monetary relief2121 (100%)1 (4.8%)
3In progress65 (83.3%)0 (0%)
4Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year