Grades are also broken down by the financial products offered be each institution. Western Union is rated "B-" in Bank Account Services, and "B-" in Money Transfers. Click on any of the financial products to see how Western Union compares.
Western Union has received 582 consumer complaints since April, 2013 – more than 97% of other banks.
Of those complaints, 99.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Western Union meets the 60-day response deadline more frequently than 61.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 7.6% of customers dispute Western Union's response to complaints — better than 90.2% of other companies.
Most of Western Union's customers complain about money transferss with the primary issue being "fraud or scam."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Money transfers||International money transfer||Fraud or scam||217|
|2||Money transfers||International money transfer||Other transaction issues||127|
|3||Money transfers||International money transfer||Money was not available when promised||109|
|4||Money transfers||Domestic (US) money transfer||Fraud or scam||76|
|5||Money transfers||International money transfer||Other service issues||53|
|6||Money transfers||Domestic (US) money transfer||Other transaction issues||51|
|7||Money transfers||Domestic (US) money transfer||Other service issues||22|
|8||Money transfers||Domestic (US) money transfer||Money was not available when promised||21|
|9||Money transfers||International money transfer||Wrong amount charged or received||20|
|10||Money transfers||International money transfer||Incorrect/missing disclosures or info||17|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||737||724 (98.2%)||62 (8.4%)|
|2||Closed with monetary relief||21||21 (100%)||1 (4.8%)|
|3||In progress||6||5 (83.3%)||0 (0%)|
|4||Closed with non-monetary relief||1||1 (100%)||0 (0%)|