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Western Union Company, The — Overview
C- Overall
Western Union Company, The is rated overall in the bottom 41th percentile based on 2,057 customer complaints.

Statistics

Number of Complaints2,057 (6 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.5%
Resolutions Disputed by Customer2.0%
Complaints Resolved in Customer's Favor99.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
41th
percentile

Contact Information

Not Available

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Western Union Company, The — Summary

Western Union Company, The is ranked 246th out of 3,688 banks. That puts Western Union Company, The in the bottom 41st percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,057 complaints against Western Union Company, The and 1,058,614 complaints total.

Of the 2,057 complaints again Western Union Company, The, there have been 490 in the passed 18 months. Of those 490 complaints, 99.0% have been resolved in the customers favor, 2.0% have been disputed by the customer, and 99.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Western Union Company, The is graded in 1 category of financial products they offer. The top 3 categories are Money Transfers, Mortgage and Other Financial Service.

Western Union Company, The is rated "D" in Money Transfers.

Click here to see Complete Western Union Company, The Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Western Union Company, The. Click here to see all complaints against Western Union Company, The.

# Product Sub-Product Issue Count
1 Money transfers International money transfer Other transaction problem 95
2 Money transfers International money transfer Money was not available when promised 78
3 Money transfers Domestic (US) money transfer Other transaction problem 54
4 Money transfers International money transfer Fraud or scam 53
5 Money transfers Domestic (US) money transfer Fraud or scam 39
6 Money transfers Domestic (US) money transfer Money was not available when promised 30
7 Mortgage Conventional home mortgage Trouble during payment process 17
8 Money transfers International money transfer Other service problem 15
9 Money transfers Money order Lost or stolen money order 15
10 Money transfers International money transfer Wrong amount charged or received 14
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/western-union-company-the