Western Union Company, The BankRank.org
|Number of Complaints||2,057 (6 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.5%|
|Resolutions Disputed by Customer||2.0%|
|Complaints Resolved in Customer's Favor||99.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Western Union Company, The is ranked 246th out of 3,688 banks. That puts Western Union Company, The in the bottom 41st percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,057 complaints against Western Union Company, The and 1,058,614 complaints total.
Of the 2,057 complaints again Western Union Company, The, there have been 270 in the passed 18 months. Of those 270 complaints, 99.0% have been resolved in the customers favor, 2.0% have been disputed by the customer, and 99.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Western Union Company, The is graded in 1 category of financial products they offer. The top 3 categories are Money Transfers, Mortgage and Other Financial Service.
Western Union Company, The is rated "D" in Money Transfers.
Click here to see Complete Western Union Company, The Report Card »
Below is the list of the top 10 complaint reasons against Western Union Company, The. Click here to see all complaints against Western Union Company, The.
|1||Money transfers||International money transfer||Other transaction problem||48|
|2||Money transfers||International money transfer||Money was not available when promised||43|
|3||Money transfers||Domestic (US) money transfer||Other transaction problem||34|
|4||Money transfers||International money transfer||Fraud or scam||27|
|5||Money transfers||Domestic (US) money transfer||Money was not available when promised||17|
|6||Money transfers||Domestic (US) money transfer||Fraud or scam||17|
|7||Mortgage||Conventional home mortgage||Trouble during payment process||14|
|8||Money transfers||Money order||Problem with customer service||9|
|9||Money transfers||International money transfer||Wrong amount charged or received||9|
|10||Money transfers||Money order||Lost or stolen money order||9|