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Westlake Services, LLC — Overview
Westlake Services, LLC is rated overall in the bottom 27th percentile based on 762 customer complaints.


Number of Complaints762 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.2%
Resolutions Disputed by Customer3.1%
Complaints Resolved in Customer's Favor98.9%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Westlake Services, LLC — Summary

Westlake Services, LLC is ranked 310th out of 3,688 banks. That puts Westlake Services in the bottom 26th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 762 complaints against Westlake Services and 1,058,614 complaints total.

Of the 762 complaints again Westlake Services, there have been 136 in the passed 18 months. Of those 136 complaints, 98.9% have been resolved in the customers favor, 3.1% have been disputed by the customer, and 99.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Westlake Services, LLC is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Debt Collection.

Westlake Services, LLC is rated "D+" in Vehicle Loan or Lease; "A" in Credit Reporting; "D-" in Debt Collection; and "D-" in Consumer Loan.

Click here to see Complete Westlake Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Westlake Services, LLC. Click here to see all complaints against Westlake Services.

# Product Sub-Product Issue Count
1 Vehicle loan or lease Loan Managing the loan or lease 25
2 Credit reporting Credit reporting Incorrect information on your report 19
3 Debt collection Auto debt Attempts to collect debt not owed 10
4 Credit reporting Credit reporting Improper use of your report 10
5 Vehicle loan or lease Loan Struggling to pay your loan 9
6 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 8
7 Vehicle loan or lease Loan Problems at the end of the loan or lease 7
8 Vehicle loan or lease Loan Incorrect information on your report 6
9 Vehicle loan or lease Loan Getting a loan or lease 5
10 Debt collection I do not know Attempts to collect debt not owed 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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