Westlake Services BankRank.org
|Number of Complaints||762 (1 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.2%|
|Resolutions Disputed by Customer||3.1%|
|Complaints Resolved in Customer's Favor||98.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Westlake Services, LLC is ranked 310th out of 3,688 banks. That puts Westlake Services in the bottom 26th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 762 complaints against Westlake Services and 1,058,614 complaints total.
Of the 762 complaints again Westlake Services, there have been 171 in the passed 18 months. Of those 171 complaints, 98.9% have been resolved in the customers favor, 3.1% have been disputed by the customer, and 99.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Westlake Services, LLC is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Debt Collection.
Click here to see Complete Westlake Services Report Card »
Below is the list of the top 10 complaint reasons against Westlake Services, LLC. Click here to see all complaints against Westlake Services.
|1||Vehicle loan or lease||Loan||Managing the loan or lease||30|
|2||Credit reporting||Credit reporting||Incorrect information on your report||24|
|3||Vehicle loan or lease||Loan||Struggling to pay your loan||12|
|4||Credit reporting||Credit reporting||Improper use of your report||12|
|5||Debt collection||Auto debt||Attempts to collect debt not owed||10|
|6||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||10|
|7||Vehicle loan or lease||Loan||Problems at the end of the loan or lease||9|
|8||Vehicle loan or lease||Loan||Incorrect information on your report||8|
|9||Vehicle loan or lease||Loan||Getting a loan or lease||6|
|10||Payday loan||Title loan||Charged fees or interest you didn't expect||5|