Westlake Services BankRank.org
|Number of Complaints||693 (2 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||98.8%|
|Resolutions Disputed by Customer||4.7%|
|Complaints Resolved in Customer's Favor||98.1%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Westlake Services, LLC is ranked 280th out of 3,648 banks. That puts Westlake Services in the bottom 32st percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 693 complaints against Westlake Services and 1,002,502 complaints total.
Of the 693 complaints again Westlake Services, there have been 299 in the passed 18 months. Of those 299 complaints, 98.1% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 98.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Westlake Services, LLC is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Consumer Loan and Credit Reporting.
Click here to see Complete Westlake Services Report Card »
Below is the list of the top 10 complaint reasons against Westlake Services, LLC. Click here to see all complaints against Westlake Services.
|1||Vehicle loan or lease||Loan||Managing the loan or lease||37|
|2||Credit reporting||Credit reporting||Incorrect information on your report||31|
|3||Consumer Loan||Vehicle loan||Managing the loan or lease||25|
|4||Consumer Loan||Vehicle loan||Problems when you are unable to pay||23|
|5||Vehicle loan or lease||Loan||Struggling to pay your loan||20|
|6||Vehicle loan or lease||Loan||Problems at the end of the loan or lease||14|
|7||Debt collection||Auto debt||Attempts to collect debt not owed||13|
|8||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||12|
|9||Vehicle loan or lease||Loan||Incorrect information on your report||11|
|10||Consumer Loan||Vehicle loan||Taking out the loan or lease||10|