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Westlake Services, LLC — Overview
Westlake Services, LLC is rated overall in the bottom 32st percentile based on 693 customer complaints.

Statistics

Number of Complaints693 (2 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.8%
Resolutions Disputed by Customer4.7%
Complaints Resolved in Customer's Favor98.1%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
32st
percentile

Contact Information

Not Available

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Westlake Services, LLC — Summary

Westlake Services, LLC is ranked 280th out of 3,648 banks. That puts Westlake Services in the bottom 32st percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 693 complaints against Westlake Services and 1,002,502 complaints total.

Of the 693 complaints again Westlake Services, there have been 299 in the passed 18 months. Of those 299 complaints, 98.1% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 98.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Westlake Services, LLC is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Consumer Loan and Credit Reporting.

Westlake Services, LLC is rated "D" in Vehicle Loan or Lease; "D-" in Consumer Loan; "B" in Credit Reporting; and "D-" in Debt Collection.

Click here to see Complete Westlake Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Westlake Services, LLC. Click here to see all complaints against Westlake Services.

# Product Sub-Product Issue Count
1 Vehicle loan or lease Loan Managing the loan or lease 37
2 Credit reporting Credit reporting Incorrect information on your report 31
3 Consumer Loan Vehicle loan Managing the loan or lease 25
4 Consumer Loan Vehicle loan Problems when you are unable to pay 23
5 Vehicle loan or lease Loan Struggling to pay your loan 20
6 Vehicle loan or lease Loan Problems at the end of the loan or lease 14
7 Debt collection Auto debt Attempts to collect debt not owed 13
8 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 12
9 Vehicle loan or lease Loan Incorrect information on your report 11
10 Consumer Loan Vehicle loan Taking out the loan or lease 10
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/westlake-services-llc