Grades are also broken down by the financial products offered be each institution. Wilber and Associates, and P.C. is rated "B+" in Debt Collection. Click on any of the financial products to see how Wilber and Associates, P.C. compares.
Wilber and Associates, P.C. has received 21 consumer complaints since November, 2013 – more than 76% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Wilber and Associates, P.C. meets the 60-day response deadline more frequently than 64.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19% of customers dispute Wilber and Associates, P.C.'s response to complaints — worse than 52% of other companies.
Most of Wilber and Associates, P.C.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||4|
|2||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||3|
|3||Debt collection||Auto||Cont'd attempts collect debt not owed||2|
|4||Debt collection||Other (phone, health club, etc.)||Communication tactics||2|
|5||Debt collection||Auto||False statements or representation||2|
|6||Debt collection||Auto||Disclosure verification of debt||2|
|7||Debt collection||Cont'd attempts collect debt not owed||2|
|8||Debt collection||False statements or representation||1|
|9||Debt collection||Auto||Communication tactics||1|
|10||Debt collection||Taking/threatening an illegal action||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||27||27 (100%)||5 (18.5%)|