Windham Professionals

Report Card
B
Overall Grade
B-
Debt Collection Grade
Windham Professionals is rated overall in the top 68 percentile (out of 100) based on 79 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer21.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Windham Professionals logo

Grade Summary

Overall, Windham Professionals received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Windham Professionals is rated "B-" in Debt Collection. Click on any of the financial products to see how Windham Professionals compares.

Overview

Windham Professionals has received 79 consumer complaints since June, 2013 – more than 90% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Windham Professionals meets the 60-day response deadline more frequently than 89.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.5% of customers dispute Windham Professionals's response to complaints — worse than 64.6% of other companies.

Most of Windham Professionals's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against Windham Professionals
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionFederal student loanCommunication tactics11
2Debt collectionCont'd attempts collect debt not owed11
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
4Debt collectionFederal student loanDisclosure verification of debt5
5Debt collectionCommunication tactics5
6Student loanNon-federal student loanDealing with my lender or servicer4
7Debt collectionFederal student loanFalse statements or representation3
8Debt collectionFederal student loanCommunication tactics3
9Debt collectionFederal student loanImproper contact or sharing of info3
10Debt collectionFederal student loanCont'd attempts collect debt not owed3
Responses From Windham Professionals
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief102102 (100%)21 (20.6%)
Complaints over the Past Year