Grades are also broken down by the financial products offered be each institution. Windham Professionals is rated "B-" in Debt Collection. Click on any of the financial products to see how Windham Professionals compares.
Windham Professionals has received 79 consumer complaints since June, 2013 – more than 90% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Windham Professionals meets the 60-day response deadline more frequently than 89.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.5% of customers dispute Windham Professionals's response to complaints — worse than 64.6% of other companies.
Most of Windham Professionals's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Federal student loan||Communication tactics||11|
|2||Debt collection||Cont'd attempts collect debt not owed||11|
|3||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||5|
|4||Debt collection||Federal student loan||Disclosure verification of debt||5|
|5||Debt collection||Communication tactics||5|
|6||Student loan||Non-federal student loan||Dealing with my lender or servicer||4|
|7||Debt collection||Federal student loan||False statements or representation||3|
|8||Debt collection||Federal student loan||Communication tactics||3|
|9||Debt collection||Federal student loan||Improper contact or sharing of info||3|
|10||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||102||102 (100%)||21 (20.6%)|