|Number of Complaints||64 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||13.0%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Of the 64 complaints again Xoom, there have been 21 in the passed 18 months. Of those 21 complaints, 100.0% have been resolved in the customers favor, 13.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Below is the list of the top 7 complaint reasons against Xoom Corporation. Click here to see all complaints against Xoom.
|1||Money transfers||International money transfer||Money was not available when promised||7|
|2||Money transfers||International money transfer||Fraud or scam||6|
|3||Money transfers||International money transfer||Other transaction problem||4|
|4||Money transfers||International money transfer||Wrong amount charged or received||1|
|5||Money transfers||International money transfer||Other transaction issues||1|
|6||Money transfers||Foreign currency exchange||Problem with customer service||1|
|7||Money transfers||International money transfer||Confusing or missing disclosures||1|