Zions Bancorporation

Report Card
A
Overall Grade
A-
Mortgages Grade
B-
Bank Account Services Grade
Zions Bancorporation is rated overall in the top 98 percentile (out of 100) based on 96 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits6.2
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer20.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationZions Bancorporation
EstablishedJuly, 1873
FDIC InsuredJanuary, 1934
FDIC Certificate #002270
Number of Branches145 (1 International)
Total Assets$17.9 Million (55th)
Total Deposits$15.6 Million (48th)
Total Equity$1.9 Million (58th)
Quartarly Net Income$60.4 Thousand (39th)

Contact Information

Corporate Headquarters
1 S Main Street
Salt Lake City, UT 84133
United Statesflag
Website
http://www.zionsbank.com
Data Summary
Zions Bancorporation logo

Grade Summary

Overall, Zions Bancorporation received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Zions Bancorporation is rated "A-" in Mortgages, and "B-" in Bank Account Services. Click on any of the financial products to see how Zions Bancorporation compares.

Overview

Zions Bancorporation has received 96 consumer complaints since May, 2012 – more than 92% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Zions Bancorporation meets the 60-day response deadline more frequently than 84.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.8% of customers dispute Zions Bancorporation's response to complaints — worse than 60.6% of other companies.

Most of Zions Bancorporation's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Zions Bancorporation is primarily a commercial bank with a commercial lending specialization. Zions Bancorporation is based in Salt Lake City, Utah and is the 55th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Zions Bancorporation receives far more complaints than most other banks. Zions Bancorporation recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Zions Bancorporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management15
2Bank account or serviceChecking accountDeposits and withdrawals11
3MortgageOther mortgageLoan modification,collection,foreclosure8
4Bank account or serviceChecking accountProblems caused by my funds being low8
5Bank account or serviceOther bank product/serviceAccount opening, closing, or management6
6MortgageOther mortgageLoan servicing, payments, escrow account5
7Bank account or serviceChecking accountUsing a debit or ATM card4
8MortgageConventional fixed mortgageLoan servicing, payments, escrow account4
9MortgageConventional fixed mortgageLoan modification,collection,foreclosure3
10Money transfersDomestic (US) money transferFraud or scam3
Responses From Zions Bancorporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation8181 (100%)22 (27.2%)
2Closed with monetary relief1616 (100%)2 (12.5%)
3Closed88 (100%)2 (25%)
4Closed with non-monetary relief55 (100%)0 (0%)
5Closed without relief22 (100%)1 (50%)
Complaints over the Past Year