Grades are also broken down by the financial products offered be each institution. Zions Bancorporation is rated "A-" in Mortgages, and "B-" in Bank Account Services. Click on any of the financial products to see how Zions Bancorporation compares.
Zions Bancorporation has received 96 consumer complaints since May, 2012 – more than 92% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Zions Bancorporation meets the 60-day response deadline more frequently than 84.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.8% of customers dispute Zions Bancorporation's response to complaints — worse than 60.6% of other companies.
Most of Zions Bancorporation's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Zions Bancorporation is primarily a commercial bank with a commercial lending specialization. Zions Bancorporation is based in Salt Lake City, Utah and is the 55th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Zions Bancorporation receives far more complaints than most other banks. Zions Bancorporation recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||15|
|2||Bank account or service||Checking account||Deposits and withdrawals||11|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||8|
|4||Bank account or service||Checking account||Problems caused by my funds being low||8|
|5||Bank account or service||Other bank product/service||Account opening, closing, or management||6|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||5|
|7||Bank account or service||Checking account||Using a debit or ATM card||4|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||4|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||3|
|10||Money transfers||Domestic (US) money transfer||Fraud or scam||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||81||81 (100%)||22 (27.2%)|
|2||Closed with monetary relief||16||16 (100%)||2 (12.5%)|
|3||Closed||8||8 (100%)||2 (25%)|
|4||Closed with non-monetary relief||5||5 (100%)||0 (0%)|
|5||Closed without relief||2||2 (100%)||1 (50%)|