Consumer Loans Complaints

Consumer Loans Complaints Summary

BankRank.org tracks complaints based on 11 distinct financial products. There are 13,786 Consumer Loans complaints. Consumer Loans complaints account for 3.4% of all complaints.

Of those complaints, 47.4% of complaints are about Managing the loan or lease, 24.1% of complaints are about Problems when you are unable to pay, and 13.4% of complaints are about Taking out the loan or lease.

Based on consumer complaints, the top 3 banks for Consumer Loans are First Niagara Bank, FirstMerit Bank, and Citibank.

Number of Consumer Loans Complaints by Bank

Best Consumer Loans Banks
RankBankGradeComplaintsTimely CountDisputed Count
1stFirst Niagara BankA1822 (122.2%)3 (16.7%)
2ndFirstMerit BankA1113 (118.2%)3 (27.3%)
3rdCitibankA399502 (125.8%)100 (25.1%)
4thFirst National Bank of OmahaA1012 (120%)3 (30%)
5thPNC BankA160179 (111.9%)37 (23.1%)
6thBMO HarrisA-3639 (108.3%)8 (22.2%)
7thBank of the WestA-4857 (118.8%)13 (27.1%)
8thJPMorgan ChaseA-445521 (117.1%)139 (31.2%)
9thBanco Popular de Puerto RicoA-1015 (150%)6 (60%)
10thDiscoverA-2539 (156%)13 (52%)
Worst Consumer Loans Banks
RankBankGradeComplaintsTimely CountDisputed Count
95th1st Franklin Financial CorporationF1114 (127.3%)5 (45.5%)
94thState Farm BankF4040 (100%)15 (37.5%)
93rdCashCall, Inc.F168219 (130.4%)77 (45.8%)
92ndSantander Consumer USAF8811,118 (126.9%)351 (39.8%)
91stUSAA SavingsF86108 (125.6%)26 (30.2%)
90thACE Cash Express Inc.D1417 (121.4%)5 (35.7%)
89thMercedes-Benz Financial ServicesD4650 (108.7%)15 (32.6%)
88thLobel Financial CorporationD2934 (117.2%)9 (31%)
87thAmerican Honda Finance CorporationD189229 (121.2%)66 (34.9%)
86thConsumer Portfolio ServicesD6188 (144.3%)24 (39.3%)