BankRank.org tracks complaints based on 11 distinct financial products. There are 51,135 Credit Cards complaints. Credit Cards complaints account for 12.5% of all complaints.
Of those complaints, 16.5% of complaints are about Billing disputes, 9.1% of complaints are about Other, and 8.3% of complaints are about Identity theft / Fraud / Embezzlement.
Based on consumer complaints, the top 3 banks for Credit Cards are The Huntington National Bank, BB&T Financial, and BMO Harris.
| Rank | Bank | Grade | Complaints | Timely Count | Disputed Count |
|---|---|---|---|---|---|
| 1st | The Huntington National Bank | A | 11 | 15 (136.4%) | 0 (0%) |
| 2nd | BB&T Financial | A | 70 | 84 (120%) | 15 (21.4%) |
| 3rd | BMO Harris | A | 55 | 60 (109.1%) | 11 (20%) |
| 4th | IBERIABANK | A- | 11 | 11 (100%) | 1 (9.1%) |
| 5th | TCF National Bank | A- | 9 | 10 (111.1%) | 2 (22.2%) |
| 6th | SunTrust Bank | A- | 107 | 126 (117.8%) | 19 (17.8%) |
| 7th | First Tennessee Bank | A- | 8 | 10 (125%) | 3 (37.5%) |
| 8th | M&T Bank | B+ | 37 | 39 (105.4%) | 7 (18.9%) |
| 9th | Comerica | B+ | 43 | 46 (107%) | 6 (14%) |
| 10th | Banco Popular de Puerto Rico | B+ | 30 | 30 (100%) | 7 (23.3%) |
| Rank | Bank | Grade | Complaints | Timely Count | Disputed Count |
|---|---|---|---|---|---|
| 55th | USAA Savings | F | 360 | 391 (108.6%) | 82 (22.8%) |
| 54th | Sovereign Bank | F | 16 | 15 (93.8%) | 4 (25%) |
| 53rd | Amex | F | 3,117 | 3,596 (115.4%) | 979 (31.4%) |
| 52nd | First National Bank of Omaha | D | 332 | 359 (108.1%) | 88 (26.5%) |
| 51st | Army and Air Force Exchange Service | D | 39 | 50 (128.2%) | 14 (35.9%) |
| 50th | State Farm Bank | D | 60 | 62 (103.3%) | 16 (26.7%) |
| 49th | Bank of America | D | 5,118 | 5,598 (109.4%) | 1,309 (25.6%) |
| 48th | Continental Finance Company, LLC | D | 53 | 82 (154.7%) | 14 (26.4%) |
| 47th | Navy FCU | C- | 146 | 181 (124%) | 40 (27.4%) |
| 46th | Barclays | C- | 1,412 | 1,686 (119.4%) | 321 (22.7%) |
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